Frequently asked questions

thanks to a limited-time construction project, acorn connected can install high-speed fiber to your home or business for free. please note: while the fiber installation is free, internet service is not.update

How do I sign up for the internet?
You can sign up right on our website by filling out the “Contact Us” form. Make sure to provide all the information so that we can evaluate and assess your application to speed up the process!

You can provide your address in the “Contact us” form or complete a more detailed survey (HERE) that will help our technicians determine the level of service you can obtain at your home use or business.

There are 4 plans to choose from (list plans)

This project was funded by the National Telecommunications and Information Administration which will cover the cost of installs until July 31, 2026. After this date HVPUD will have a $45/foot install fee for underground and a $25/foot install fee for aerial. We encourage you to take advantage of our free install period as you are not required to subscribe to our service. This way it will be there when you are ready!

We have two methods: 1) Call (530)625-8989. We have 5×8 support which means we are available Monday through Friday from 8 AM to 5 PM excluding Hoopa Tribal Holidays. If you are trying to reach us on our off hours please leave a voicemail and we will get back to you as soon as we can. 2) Our second method is to email support@acornconnected.com.

First confirm if it is just you or if it is us by checking https://status.acornwireless.net.

If we are all up then please unplug both your router and dish from power for 1 minute and plug it back in. Sometimes a reset like this will reestablish your connection.

If that does not help then please contact us so we can take a deep dive.

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“Lorem ipsum dolor sit amet” is the beginning of a Latin-like placeholder text used by designers and typographers to fill space, allowing for focus on the visual layout of a document or webpage without being distracted by readable content. 

“Lorem ipsum dolor sit amet” is the beginning of a Latin-like placeholder text used by designers and typographers to fill space, allowing for focus on the visual layout of a document or webpage without being distracted by readable content. 

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